The tour was informative, well paced at each site, and fun! If you can, request to have Carmen be your guide, do so. She is funny, caring, and nice. Also, I originally called over the phone to book the trip and that was a pretty easy process, just wanted to confirm they could pick us up at our particular resort. The only confusing thing about this process was figuring out the pick-up time from the resort because you won’t know your exact time the day before based on other individuals that are going with you on the tour.
An absolute must when you're in Cancun. I recommend this tour to anyone. Our tour guide Sergio was such an amazing person and he is so passionate about teaching everyone about the culture and about the history of the ruins. This tour is about 12 hours and you cover so many things and everything is beautiful. It is a long drive time to the places, but just sit back and relax. They will make you laugh as well. They provide plenty of drinks and snacks for the road. I recommend bringing swim geartrunks, snorkel, bathing suit, etc. to Centoe. You will want it for when you go swimming. It is so refreshing after a long day at Chichen Itza and a recharge for the next trip to Coba. If you are staying at the Iberostar Paraiso Del Mar like we did, they will pick you up from the hotel lobby. I recommend you call Viator and book the tour and verify with them if the tour company can pick you up from the lobby directly from the hotel you are staying at in Playa Del Carmen. They were able to pass that information directly to them at time of reservation and all I had to do was confirm the day before via phone call with the tour company.
This tour is absolutely a must do when going to Mexico! Our tour guide Marcela was phenomenal at allowing us to do our own thing, but also extremely mindful of where each one of us was. Marcela was super fun, informative, and pretty much knew the answer to all questions! I went with my boyfriend for our anniversary, and couldnt have chosen a better excursion, mostly thanks to our lovely tour guide!
This was a fabulous day and the highlight of everyone’s trip. I was worried it would be too long of an excursion for a teenager with spotty cell service and a 9 yr old but I think everyone in the family thought this was our most outstanding adventure. The timing and our guide Carmen made the day. It was a lot of time in transit, but our guide had such interesting info the car rides felt like nothing. Our time at Chichen Itza was simply amazing. We nearly had the place to ourselves and had time to wander and snap photos with literally no other people in them if you just waited for a others to pass. We didn’t realize how the size of the crowd we were beating until we moved on to the next site and they were pouring into the complex. Lunch was lovely and had good variety. The boys absolutely loved swimming in Cenote and was undoubtedly the highlight of their trip. We rested in van during transport to Coba and after a brief history, were set free to climb to the top. It wasn’t that hard, just watch your step and be very very careful on the way down. My 9 yr old and I both came down on our butts. It was by far the best tour we have ever been on and we would definitely use again!
Well. .all i can say is...it was a pretty terrible day. It was our second tour with this company. Me and my husband took exactly the same one in December 2017 and it was AMAZING!! Thats why i purchased it again without hesitation when we decidedto go again with our parents. Not only our bus was late to pick us up,we also spent about 1-1.5 hours changing buses for some reason and looking for gas,cuz apparantly bus was empty (like why aren't u prepared for your work?!) Needless to say we spent almost 3.5h on the road atter that (in December it was 2h or so) and arrived sooo late to chichen itza (lots of people and super hot) and our guide (Marcela i think was her name) gave us an HOUR to literally run around. (Company pride itself for bringin u to first location super early before crowd arrives and it was true for the first time definitely not this) If u never been there I'll tell you one hour is not even close to be enough for such huge place!! We ended up missing almost half of all the places we saw last year. Last time we spent about 1.5h with our AMAZING,fun and knowledgeable guide and had almost an hour later for ourselves (picture time and souvenir shopping)...after that we had again exactly and hour in cenotes (changing clothes,swimming and eating) which is again NOT ENOUGH TIME.we had to swallow our food within last 15 mins. After that agaaain nooo time in Coba (park was closing within 40 mins !!!! of our arrival!! ) We literally were kicked out and didn't even get a chance to see most of the places or take pictures (again last time we had 2 hours there and it was beautiful) On top of that this guide was not really knowledgeable at all ..she didn't know more than half of what our previous guide told us so i ended up telling my mom way more info than our guide could. I just can't believe how different this experience was from the first 5star one!! This was a horrible day of running around and wasted time(late pickup,wasted time looking for gas/changing buses/horrible and poor choice of route) i chose this tour again because it was so fun and well organized and well paced the first time that i thought its perfect to do again,while being 6 months pregnant and wanting to impress our family. But it turned our to be disappointing,tiresome day. So i guess if you wanna play Russian roulette get this tour and see what happens lol i wouldn't recommend or choose this company again, and if u do,i hope you won't get the same guide we had this time. Good luck
Our Driver Roberto and our guide Sergio was fantastic. The quality of interpretation and education about the culture and archeology was as in depth as you wanted. The attention to customer safety and comfort was excellent. A small group was the way to go. Very personalized experience. Highly recommend this guiding service.
This was the worst tour I have ever been on. Our guide was not knowledgable at all and could hardly speak english. This was complicated by the fact that he switched between spanish and english every few minutes because, to our surprise, we were put in a mixed language group. The lack of communication became a problem when our guide failed to tell us he was following central time, which was one hour earlier than the time zone in playa del carmen, which our iphones and watches were following. As a result, 2/3 of the group ended up spending an extra hour at Chichen Itza while our guide was waiting for one hour at the van wondering where we were. Our lovely guide was very unhappy and told us that we should have asked if we did not understand his directions. He then brought us to the cenote for a buffet lunch. He told us multiple times that our lunch would only be 30 minutes however, one and one half hours later, he met us at the van with no explanation as to why he was one hour late to meet the group. Lastly, we went to Coba, which I would highly recommend because it was phenomenal. It is too bad we only had 30 minutes at Coba before the park closed. I would imagine the tour is not scheduled so that the group members drive 45 minutes to spend only 30 minutes at the ruins and that this was yet another failure of our guide. Overall, I would highly recommend visiting Chichen Itza and Coba but definitely not with Viator.